Cedar Creek/Messages
Messages
AI assists categorization. Clinical decisions remain with the veterinary team.
AI assists categorization. Clinical decisions remain with the vet team.
Suspected toxin exposures, respiratory distress, and severe symptoms escalate to the on-call vet — never auto-replied.
Urgent · needs eyes (2)
Auto-replies disabled. Escalated to on-call vet at received-time.
+1 (646) 555-0387
🐾 RexVoicemail transcribed8:18 AMMy dog ate something off the floor about 30 minutes ago — I think it was a chocolate chip cookie. He's a 12-pound Yorkie. What should I do?
Emergency97% conf.Recommended routeURGENT · possible toxin exposure · escalate to triage tech · do not auto-reply+1 (917) 555-0411
🐾 BeansVoicemail transcribedYesterday 7:58 AMMy cat is breathing really fast and won't move. Can I bring her in right now?
Emergency98% conf.Recommended routeURGENT · respiratory distress · escalate to on-call vet
Today's inbox (10)
AI-suggested route shown for each. Click 'Route to' to confirm.
Marcus Lee
🐾 WhiskersSMS8:02 AMWhiskers is still scratching the same ear. The drops you gave us are running out. Should I bring him back or refill?
Rx refill request91% conf.Recommended routeTech review · likely needs recheck before refillHelena Brooks
🐾 MaxOwner portal7:44 AMMax's bloodwork — has the lab come back yet? I'm nervous about the dental tomorrow.
Surgical concern93% conf.Recommended routeTech queue · confirm IDEXX results before replyPriya Patel
🐾 LunaSMS7:30 AMLuna had a tiny bit of vomit after her wet food this morning. She's playful otherwise. Worth canceling the kitten visit?
Diet question78% conf.Recommended routeDr. Morales · review before reply (kitten with vomiting)David Okafor
🐾 CharlieOwner portalYesterday 4:55 PMNeed to refill Charlie's heartworm pills. Out by Friday.
Rx refill request96% conf.Recommended routeAuto-process · Charlie current on heartworm testLena Kowalski
🐾 MoSMSYesterday 3:22 PMGoing out of town next month — does Mo's spay scar need to be fully healed before boarding?
Boarding question88% conf.Recommended routeTech review · standard 14-day post-op clearanceTheo Watanabe
🐾 PepperSMSYesterday 1:18 PMWhat's the bill from last week? Insurance never sends me anything.
Billing question94% conf.Recommended routeFront desk · Riley · resend invoiceJordan Holt
🐾 IggyWeb formYesterday 12:01 PMIggy has been hiding in his basking spot a lot. I noticed his beak looks longer than normal. Worried.
Surgical concern85% conf.Recommended routeDr. Patel · exotic case · review before replySarah Coleman
🐾 BellaSMSYesterday 10:45 AMBella's getting really anxious before nail trims again. Anything we can do at home before the appointment?
Behavior question96% conf.Recommended routeTech queue · pre-visit anxiety protocol handoutRobin Diaz
🐾 PickleSMSYesterday 9:15 AMNeed to push Pickle's vaccine appointment to next week. Can we do Tuesday?
Reschedule97% conf.Recommended routeAuto-offer slots · Riley confirmsYuki Nakamura
🐾 TofuWeb formYesterday 7:20 AMWant to switch Tofu to a grain-free diet — any brand recommendations?
Diet question89% conf.Recommended routeTech reply with practice nutrition guide