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AI assists categorization. Clinical decisions remain with staff.

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AI assists categorization. Clinical decisions remain with staff.

Messages flagged urgent escalate to the on-duty triage nurse and are never auto-replied.

Urgent · needs triage (1)

Auto-replies are disabled for these. Escalated to triage RN at received-time.

  • +1 (646) 555-0114

    Voicemail transcribed8:02 AM

    Hi, calling because I'm having sharp chest pain that comes and goes for the last 3 hours. Should I come in?

    Urgent symptom97% conf.
    Recommended routeURGENT · escalate to triage nurse · do not auto-reply

Today's inbox (11)

AI-suggested route shown for each. Click 'Route to' to confirm.

  • Marcus Allen

    SMS8:42 AM

    Hi, I think I missed taking my lisinopril yesterday — should I double up today or just take today's dose?

    Refill request71% conf.
    Recommended routePharmacy/MA review · do not auto-reply

  • Hannah Brooks

    Patient portal8:31 AM

    Got a bill for $284 from radiology. I thought my MRI was approved by my insurance. Can someone explain?

    Billing question94% conf.
    Recommended routeBilling queue · Tasha

  • David Lee

    SMS8:15 AM

    I just saw my A1C result on the portal — it's 7.2. Should I be worried?

    Lab result question92% conf.
    Recommended routeDr. Vega · clinical review

  • Lena Kowalski

    Patient portal7:44 AM

    Need to push my 11 AM today — my ride fell through. Can I do tomorrow afternoon?

    Reschedule96% conf.
    Recommended routeAuto-offer slots · Anna confirms

  • Priya Patel

    SMS7:30 AM

    Question about a referral to a dermatologist. I haven't gotten any update in two weeks.

    Referral question93% conf.
    Recommended routeReferrals queue · Maya

  • Theo Watanabe

    Web form7:21 AM

    Need a same-day if possible. Coughing for 4 days, getting worse, no fever yet.

    New appointment95% conf.
    Recommended routeAuto-offer next 3 same-day slots

  • Lisa Tran

    Patient portalYesterday 4:48 PM

    Has my prior authorization for Ozempic gone through yet? Pharmacy says still pending.

    Prior auth status96% conf.
    Recommended routeReferrals queue · Maya

  • Robert Diaz

    SMSYesterday 3:12 PM

    What time does the office open Saturday?

    General question99% conf.
    Recommended routeAuto-reply · hours

  • Yuki Nakamura

    Voicemail transcribedYesterday 2:01 PM

    Need a refill on my albuterol inhaler. Out by Friday.

    Refill request95% conf.
    Recommended routePharmacy queue · MA review

  • Aisha Rahman

    Patient portalYesterday 1:48 PM

    Insurance changed last week. New card uploaded — please re-verify before Friday's appointment.

    Billing question88% conf.
    Recommended routeBilling queue · Tasha

  • James Okonkwo

    SMSYesterday 11:14 AM

    My back pain is getting worse and the muscle relaxers aren't helping. Need to be seen.

    New appointment86% conf.
    Recommended routeTriage RN review then offer slots
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