Maple Ave/Reminders
Service reminders
Oil change due, state inspection expiring, scheduled maintenance — automated by VIN + mileage.
Reminder cadence
Mileage-based oil change and inspection cadence runs per VIN, using the previous-service date and avg miles/month.
- On drop-off
Drop-off confirmation
Texted when a vehicle is checked in. Includes RO link + estimate timeline.
SMS - +24h after sent
Estimate sent + nudge at 24h
Sends estimate then nudges if not viewed within 24h.
SMSEmail - On QC pass
Ready-for-pickup
Texts when QC passes. Includes total, lockbox code if after-hours.
SMS - + mileage
Oil change due
Auto-fires by mileage interval based on last service + average mi/mo per VIN.
SMSEmail - −60d / −30d / −7d
State inspection expiring
60 / 30 / 7 days before sticker expiry per VIN registration.
SMSEmail - +12 months
Postcard for lapsed customers
Fires for customers with no visit in 12 months. Disabled by default.
Postcard
Recent sends
Last 24 hours · responded sends include rebook conversion
| Customer · vehicle | Rule | Channel | Sent | Status | Notes |
|---|---|---|---|---|---|
Helena Bauer 2018 Honda Accord | Drop-off confirmation | SMS | Today 7:45 AM | Delivered | — |
Helena Bauer 2018 Honda Accord | Estimate sent | SMS | Today 9:14 AM | Delivered | — |
Marcus Holt 2021 Ford F-150 | Estimate sent | SMS | Today 8:42 AM | Responded | Approved at 8:18 AM |
Theo Watanabe 2019 Subaru Outback | Estimate sent | Today 9:48 AM | Responded | Approved | |
Sienna Patel 2016 Honda Civic | Ready-for-pickup | SMS | Today 8:55 AM | Responded | Picked up 6:08 PM yesterday |
Daniel Okafor 2017 BMW 3 Series | Oil change due | Apr 25 · 10:00 AM | Responded | Booked today | |
Yuki Nakamura 2015 Mazda CX-5 | State inspection expiring | SMS | Apr 28 · 9:00 AM | Responded | Reschedule requested for Tuesday |
Olivia Tran 2014 Hyundai Elantra | Estimate sent + nudge | SMS | Apr 28 · 4:13 PM | Responded | Declined — call back next month |