Maple Ave/Messages
Messages
AI assists categorization. Service advisor confirms before estimates or scope changes.
AI assists categorization. Service advisor confirms before estimates or scope changes go out.
Smoke, won't-start, tow needed, leaks-on-highway escalate to Frank and dispatch — never auto-replied.
Urgent · needs eyes (2)
Auto-replies disabled. Frank + Sarah see these the moment they hit.
+1 (917) 555-0388
🚗 2014 Hyundai ElantraVoicemail transcribed8:42 AMI'm on the I-95 northbound, smoke coming from under the hood. Tow needed — what should I do?
Tow request97% conf.Recommended routeURGENT · dispatch tow partner · Sarah confirms vehicle + location · do not auto-reply+1 (646) 555-0399
🚗 2008 Hyundai SonataVoicemail transcribedYesterday 9:30 AMHey, my car won't start, just clicks when I turn the key. Battery? Can I get a ride to your shop?
Tow request86% conf.Recommended routeURGENT · likely battery · dispatch tow + battery test on arrival
Today's inbox (10)
AI-suggested route shown for each. Click 'Route to' to confirm.
Helena Bauer
🚗 2018 Honda AccordSMS8:31 AMGot the estimate text. The catalytic converter line — is that absolutely needed or can we wait?
Estimate question94% conf.Recommended routeFrank reviews · explain code reading + emissions impact · do not auto-replyMarcus Holt
🚗 2021 Ford F-150SMS8:18 AMApproved — go ahead with the front brakes. Thanks Frank.
Approval99% conf.Recommended routeAuto-mark RO approved · alert Devon to start workTheo Watanabe
🚗 2019 Subaru OutbackCustomer portal7:58 AMApprove oil + tire rotation. See you at 5 for pickup?
Approval97% conf.Recommended routeAuto-mark approved · confirm 5 PM pickupPriya Nair
🚗 2015 Toyota CamrySMSYesterday 4:22 PMHow much for AC recharge usually? Just want a ballpark before I sign.
Pricing question93% conf.Recommended routeFront desk · share standard $165 + diagnostic if leak foundSienna Patel
🚗 2016 Honda CivicSMSYesterday 3:08 PMRunning late — can I grab the car at 6 instead of 5?
Pickup time97% conf.Recommended routeAuto-confirm · after-hours lockbox + release form on fileRobin Diaz
🚗 2020 Jeep WranglerSMSYesterday 1:14 PMI just want the inspection. Don't fix anything else without calling me.
Decline96% conf.Recommended routeMark RO inspection-only · flag if any failures foundDaniel Okafor
🚗 2017 BMW 3 SeriesCustomer portalYesterday 12:45 PMSaw your text about a coolant leak — got it scheduled for tomorrow. Loaner available?
Reschedule91% conf.Recommended routeSasha · confirm reschedule + check loaner #L-1 availabilityLena Kowalski
🚗 2012 Chevy SilveradoSMSYesterday 11:18 AMSaw 'parts on order' for the belt. How long do you think?
Status check98% conf.Recommended routeAuto-reply with ETA + offer to call when inAisha Rahman
🚗 2023 Tesla Model 3Customer portalYesterday 10:14 AMGot a recall notice in the mail about the touchscreen. Do you handle Tesla recalls?
Recall question92% conf.Recommended routeFrank explains · Tesla mobile service or service center, not us · auto-reply with handoutYuki Nakamura
🚗 2015 Mazda CX-5Web formYesterday 8:22 AMNeed to push my appointment from Friday to next Tuesday — anything open?
Reschedule97% conf.Recommended routeAuto-offer next 3 slots · Sarah confirms