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AI assists categorization. Clinical decisions remain with the dentist.

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AI assists categorization. Clinical decisions remain with the dentist.

Suspected emergencies (e.g. swelling + fever) escalate to the on-call dentist and are never auto-replied.

Urgent · needs eyes (2)

No auto-replies. Escalated to on-call dentist immediately.

  • +1 (646) 555-0339

    Voicemail transcribed8:18 AM

    I broke a tooth eating breakfast. Pretty painful. Can I be seen today?

    Emergency97% conf.
    Recommended routeURGENT · alert front desk · offer same-day slot · do not auto-reply

  • Vince Lopez

    Web formYesterday 9:42 AM

    Tooth has been throbbing for two days. Got a fever this morning. Should I come in?

    Toothache95% conf.
    Recommended routeURGENT · possible abscess · same-day evaluation

Today's inbox (10)

AI-suggested route shown for each. Click 'Route to' to confirm.

  • Naomi Reyes

    SMS8:02 AM

    Hi — got the bill from last visit. Can you explain why my insurance only covered $230?

    Billing question95% conf.
    Recommended routeBilling queue · Lara

  • Sam Patel

    Patient portal7:51 AM

    Crown felt sensitive after the seating last week. Should I be worried?

    Crown follow-up94% conf.
    Recommended routeDr. Park · clinical review

  • Hannah Pierce

    SMS7:42 AM

    Is it okay to drink coffee 24h after whitening trays? I forgot what you said.

    Whitening question92% conf.
    Recommended routeAuto-reply with post-whitening care card

  • Walter Pham

    Voicemail transcribedYesterday 4:02 PM

    I won't be able to make my 3:30 tomorrow. Can we move it?

    Reschedule96% conf.
    Recommended routeAuto-offer next 3 slots · Marcy confirms

  • Eli Carter (parent)

    Web formYesterday 2:30 PM

    Question about the cleaning + fluoride for my son tomorrow — does our Aetna DMO cover it 100%?

    Insurance question93% conf.
    Recommended routeFront desk · verify benefits · respond before 9 AM

  • Marco Diaz

    SMSYesterday 1:14 PM

    Can I push my emergency appointment to later today? I'm stuck in traffic.

    Reschedule85% conf.
    Recommended routeFront desk review · do not auto-reschedule emergency

  • Olivia Tran

    Patient portalYesterday 12:01 PM

    Thinking about the implant Dr. Choi mentioned. What's the typical out of pocket with our PPO?

    Treatment plan question91% conf.
    Recommended routeTreatment coordinator · Lara · build estimate

  • Beth O'Connell

    SMSYesterday 11:18 AM

    Confirming my 11:30 perio maintenance tomorrow.

    Cleaning recall99% conf.
    Recommended routeAuto-reply confirm · log to chart

  • Lena Park

    SMSYesterday 10:33 AM

    Booth filling on the bottom feels a little high when I bite.

    Crown follow-up78% conf.
    Recommended routeSchedule 15-min adjust w/ Dr. Choi

  • Ginny Yoon

    SMSYesterday 9:11 AM

    What time do you open Saturday?

    General question99% conf.
    Recommended routeAuto-reply · Saturday hours
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