Sunray/Messages
Messages
AI assists categorization. Crew leads confirm before scope or schedule changes.
AI assists categorization. Crew leads + Pat confirm before scope or schedule changes.
Lockouts, complaints, and access changes escalate to Pat — never auto-replied.
Urgent · needs eyes (1)
Auto-replies disabled. Pat sees the moment they arrive.
+1 (917) 555-0388
🏠 Diaz Move-Out · 229 Bergen #2Voicemail transcribed8:42 AMHi, I'm at the move-out and the lockbox isn't opening. Code 8154 is what I have. Crew is here waiting. Need help.
Lockout / urgent96% conf.Recommended routeURGENT · Pat handles · check actual code in property card · do not auto-reply
Today's inbox (11)
AI-suggested route shown for each. Click 'Route to' to confirm.
Helena Bauer
🏠 Brookline BrownstoneSMS8:31 AMGot the photos — house looks amazing. Maria and Jenny are the best!
Compliment99% conf.Recommended routeAuto-reply thanks · forward to Crew Alpha · log to NPSMarcus Holt
🏠 Holt ResidenceSMS8:18 AMAny chance the crew can swing by 30 min earlier today? My in-laws are coming at 4.
Reschedule94% conf.Recommended routePat checks Crew Alpha buffer · likely yes · reply with confirmation+1 (646) 555-0119
Web form7:58 AMHi! I have a 1-bedroom apartment in Park Slope and would like to get a one-time deep clean before I move in. Can you send a quote?
Quote request97% conf.Recommended routeAuto-generate AI estimate · ~$185 · queue follow-up text from PatAisha Rivera
🏠 Rivera FamilyCustomer portal7:30 AMCrew is great. Could we add window cleaning starting next month? How much extra?
Add-on request94% conf.Recommended routePat replies with $45 add-on quote · update recurring contractYuki Nakamura
🏠 Nakamura OfficeSMSYesterday 5:14 PMWe're closed for the holiday next Monday — pause that week's clean and add to the following Monday?
Reschedule97% conf.Recommended routeAuto-acknowledge · update recurring schedule · refund credit not neededTheo Watanabe
Web formYesterday 4:22 PMLooking for help with our Airbnb turnovers — 2 properties, both 1-bed. About 4 turnovers per week. Pricing?
Quote request92% conf.Recommended routeAI quote · ~$95/turnover · package pricing · Pat follows upLena Kowalski
🏠 Kowalski FamilySMSYesterday 3:08 PMLast week the crew left some streaks on the kitchen window — can someone come back to fix?
Complaint91% conf.Recommended routeURGENT-ish · Pat reviews · offer free touch-up + acknowledge+1 (646) 555-0399
Voicemail transcribedYesterday 1:48 PMNeed to cancel the cleaning subscription — moving out of state. Sorry to leave!
Cancellation96% conf.Recommended routeAcknowledge · pause auto-pay · queue exit surveyRobin Diaz
🏠 Diaz Move-OutSMSYesterday 12:15 PMHeads up — alarm code at the move-out has been changed by landlord. New code is 9-2-2-1.
Access change97% conf.Recommended routeUpdate property card · text Crew Charlie before they arrive+1 (917) 555-0190
SMSYesterday 11:14 AMWhat's a typical price for a 4-bedroom in Park Slope? Just curious.
Service question93% conf.Recommended routeAuto-reply with range $185–$285 · offer to send formal quotePriya Patel
🏠 Patel Family AptCustomer portalYesterday 8:48 AMCard on file expired — got the new one in. Should I update it in the portal or text it?
Billing question97% conf.Recommended routeReply with secure portal link · do not accept card via SMS